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Level and Decreasing Life Insurance for Mortgage and Family Protection

  • Up to 25% cheaper than going direct*
  • Free Will worth £150 with every policy*
  • 5 Star TrustPilot Rating

Critical Illness Cover will pay out upon diagnosis of a critical illness

  • Up to 25% cheaper than going direct*
  • Free Will worth £150 with every policy*
  • 5 Star TrustPilot Rating

Whole of life policies cover funeral arrangements, inheritance and tax bills

  • Up to 25% cheaper than going direct*
  • Free Will worth £150 with every policy*
  • 5 Star TrustPilot Rating

Over 50's plans are suitable for people with pre-existing medical conditions

  • Up to 25% cheaper than going direct*
  • Free Will worth £150 with every policy*
  • 5 Star TrustPilot Rating

Phone the preferred choice for Aegon claims

15th December, 2017

Phone the preferred choice for Aegon claims

Research by provider Aegon has revealed that the majority of their customers that make a claim on their critical illness policy do so over the phone, rather than filling in the traditional paper form themselves by hand.

88% of customers opted for the tele-claims process to make their claim in 2016, a service which was launched in 2010 after a successful trial run. Well received by both advisers and their clients during its pilot, this latest data shows that the positive response continues.

Since its launch the service has received several enhancements and its focus on making the claims process smooth and client-focussed, has been central to its success. The research shows that people would rather talk to someone directly during a difficult process, especially someone that understands their policy.

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